This report, focused on telephone help lines in Canada, provides factual information about how organizations are being forced to go online by teens’ use of the Internet. This proves to me that younger generations are either too lazy to use a telephone help line or they prefer the community of the Internet. I suspect there is a little bit of both.
Findlay, Stephanie. 2009. "As kids go online, help lines go quiet." Maclean's 122, no. 34: 21. Academic Search Premier, EBSCOhost (accessed September 17, 2010).
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