Why users prefer the “chaos of the Web” over the Online Help

Why users prefer the “chaos of the Web” over the Online Help

In addition to the sources shown in my blog, my continuing research involves the following:

·         Definitions of Web 2.0 (read/write Web) and Online Help

·         History of Web 2.0 and Online Help

·         Sources supporting user preference for Web over Online Help

·         Sources either refuting the theory or stating some other unaligned claim