The problem of content management systems, or web content management systems, and company wikis has been around, according to research articles, since at least 2002, yet nobody seems to be any better at managing the content in 2010. Technical writers should be looking at ways to manage wiki content for organizations.
Evidence
Conduct a google scholar search. Set the search results to display only 2009+ results. Search for Why Content Management Still Doesn't Work. Here are some results:
1.
Transformational metadata and the future of content management — An interview with Madi Solomon of Pearson PLC
(2009)Metadata ingest may be one of the most costly endeavors in managing and maintaining a digital asset management system but it is well worth the effort if approached with a little innovation. Today we explore how metadata's value exceeds content in a world where information is the sandbox and everybody's a player.
2. Blending content and process management technologies with Web 2.0 tools for effective e-information management (2009)
The presentation covers document, content and process management technologies in an e-government environment; information classification, taxonomy development and maintenance; leveraging Web 2.0 tools for tacit knowledge sharing and collective preferences.
Issue: management of content
Claim: despite the identification of this issue years ago, content management is still lacking. Technical Writers should apply Web content management techniques to wikis.
Reasons: mismanagement, now more than ever content is getting harder to manage
Warrant: nobody will be able to find anything, duplication, low usage,
Backup: proof
1. Digital content management: the search for a content management system
a case study that demonstrates the increasing needs of digital content management Digital content management system is a software system that provides preservation, organization and dissemination services for digital collections. By adapting the systems analysis process, the University of Arizona Library analyzed its needs and developed content management system requirements for finding a suitable information system that addresses the increasing needs of digital content management. Dozens of commercial and open source candidates were examined to match against the requirements. This article provides detailed analysis of three major players (Greenstone, Fedora, and DSpace) in key areas of digital content management: preservation, metadata, access, and system features based on the needs of the University of Arizona Library. This paper describes the process used to analyze and evaluate potential candidates and includes results of analysis to illuminate the process
interesting - the systems analysis process - they analyzed systems - through a process
backs up my claim that there is a need for digital content management
search term_ cms
2. Understanding Web content management systems: evolution, lifecycle and market
2003 - literature review
The volume of digital content available on the World Wide Web has increased dramatically over the past six years. Some form of Web content management (WCM) system is becoming essential for organisations with a significant Web presence as the volume of content continues to proliferate. WCM systems have evolved rapidly from the basic HTML editors of six years ago, to the sophisticated content production and publishing tools available today. This paper presents a WCM hierarchy, examines the underlying Web content management lifecycle, and identifies the key market trends for WCM systems
backs up my claim that there is a high volume of digital content avail on the WWW and that some management of it is ESSENTIAL
search term_wcm
3. Content Management for Dynamic Web Delivery
by Joann T. Hackos
2002 - book
Content management begins with a vision of the users' experience -- learning what information your customers, employees, and trading partners need from you and how best to deliver it. Successfully publishing your content to the Web and multiple other channels means grounding your strategy in your user community and building on it a comprehensive information model. An effective information strategy in today's highly competitive e-business world requires planning, design, structure, and collaboration. At the center of this strategy is content -- the currency for competing in the Digital Age. Your effectiveness at managing and delivering content can make the difference between business success and failure. Not only is content management in your future, it is one of the greatest challenges faced by businesses today.
nuf said Joan Hackos!
4. Content, content, everywhere...time to stop and think? The process of Web content management.
2002 - paper
Most organisations have implemented a Web site. Many are now experiencing problems associated with maintaining the content of that Web site. We discuss what has led to Web content management (WCM), what is driving it, and propose a WCM framework to help organisations to understand how to manage and control their Web sites better. Research involving the use of this framework is at an early stage, and any feedback is welcome
can any of this be applied to wikis to end user authored content?
5. The Wiki Way: Collaboratoin and Sharing on the Internet
2001 - article
Suitable for system administrators or managers seeking an affordable content-management solution, <I>The Wiki Way</I> shows off how to take advantage of Wiki collaborative software, which allows users to post and edit content remotely. This book is all you need to get up and running with this exciting (and free) way to build and manage content.<p> This text is first and foremost a guide to what Wiki software is and how to install, customize, and administer it within your organization. Early sections discuss the advantages of Wiki Web sites, which allow all users to add and edit content. While it might sound like a free-for-all, the authors suggest such Web sites have been used successfully in research, business, and education to document project designs, for brainstorming, and for otherwise creating content in a collaborative fashion. Case studies for such organizations as Georgia Tech, New York Times Digital, and Motorola give a glimpse of Wiki used in real settings, so you will get a sense of what to expect.<p> This book is also a guide to the nuts and bolts of downloading and installing Wiki and customizing it for your site. Sections on basic tweaks to Wiki's Perl scripts will let you customize your site to match your organization's
Evaluating a CMS
How to evaluate a cms, james robertson, 2002
Selecting and implementing a content management system (CMS) will be one of the largest IT projects tackled by many organisations. With costs running into the millions of dollars, it is vital that the right CMS package be selected.
Tools
Author-It
review
eZ Publish
Joomla!
Drupal
WordPress.org
Movable Type
Expression Engine
Mambo
Vivvo CMS
Textpattern
B2evolution
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